Amsa Infotech Pvt. Ltd. - Privacy Policy
Effective Date: 1st Jul 2024
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or subscribe to any package from www.dhanvantaree.com and/or mobile app.
Welcome to www.dhanvantaree.com ("Service" or "Site” or “Website”), which is owned and operated by AMSA Infotech, a Private Limited Company incorporated under the laws of Union of India and having its corporate office at A 407, Welworth Paradise, Pan Card Club Road, Baner Pune, 411045. (Hereinafter referred to as "Dhanvantaree Clinic Management Software", "we", or "us", or “the company”). We can be contacted at Support@amsainfotech.com.
This Privacy Policy (the “Policy”) describes the information that we gather from visitors, users, and others who access or use the Services (“Users,” “you,” or “your”), how we use and disclose such information, and the steps we take to protect such information. By using the Services, you consent to the privacy practices described in this Policy.
This Policy is incorporated into and is subject to the reference Terms of Use. When you share information with us, for example by creating an account with us, we can make those services even better to help you connect with people or to make sharing with others quicker and easier. As you use our Services, we want you to be clear how we’re using information and the ways in which you can protect your privacy.
The purpose of this Policy is to inform you of the means by which we collect and process your personal data, with the strictest respect for your rights.
While using the Services, we will ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Information”). The term "personal data" designates all data that allows an individual to be identified directly or indirectly, which corresponds in particular to your surname, first/given names, postal and e-mail addresses, telephone, mobile, or any other contact numbers, country of origin, residence or present accommodation, time zone, and data relating to your transactions on www.dhanvantaree.com, your bank card numbers, your profiles on social networks, the name of your company, a photo or video or any other identifiable visual image of you, your job title and areas of expertise, your IP address, navigation data, data from recordings of calls with our teams (for example: the content and dates of the calls), as well as any other information you provide to us about yourself. You may provide us with Personal Information when you register for an account, use the Services, make a purchase, contact customer support, sign up for marketing material, or otherwise communicate with us. Please note that if you choose not to share certain Personal Information with us, or refuse certain contact permissions, we might not be able to provide certain parts of the Services. Additionally, other Users (such as within your company) may give us your Personal Information, such as when a User invites you to join the Services or create an account. In such case, if you wish to exercise any of your rights with respect to your Personal Information, please contact the applicable third party directly. We receive and store any information You enter on Our Platform or provide us in any other way. When You register on the Site, We collect registration details such as phone number, name, geographical address and email address. We verify Your phone number with the help of a one-time password sent to Your phone number. We may also collect information required for providing You Services on the Platform including, facilitating consultation bookings with a Registered Medical Practitioner, past medical prescriptions etc. You can choose not to provide certain information, but then You may consequently not be able to take advantage of many of Our features. We may also collect sensitive personal data or information (“SPDI”) about You when You use Our Service(s) on the Platform. This information includes health information We receive from You or, on your behalf, such as information or records relating to Your medical or health history, health status and laboratory testing results, details of treatment plans and medication prescribed by a Medical Practitioner, dosage details such as frequency of dosage, alternative medication, diagnostic results, Patients health ids, other health-related information and any other information inferred therefrom. We may also collect payment information such as Your payment card number, expiration date, billing address. By using the Service, You consent to the recording, storage, and disclosure of such communications You send or receive for these purposes. We may also store and process prescriptions, treatment notes, recommendations and other data generated by Medical Practitioners on or through the Platform, and data shared by third parties such as diagnostics related information; prescription related information etc. and may retain such material for our records for the duration of You availing the Services or for any such period required or permitted under applicable law.
We may collect information about how you interact with the Services, such as device type, IP address, operating system, browser type, address of a referring website, activity on our website, device ID, access dates and times, location, information related to your transactions on the Services, and other system activity. We may collect certain information by automated means using technologies such as cookies, web beacons, pixels, browser analysis tools, server logs, and mobile identifiers. In many cases, the information we collect using cookies and other tools is only used in a non-identifiable manner without reference to Personal Information. For example, we may use information we collect to better understand website traffic patterns and to optimize your experience. We track users’ use of the Services, but we do not track users across third party websites. We do not process or respond to web browsers’ “do not track” signals or other similar transmissions that indicate a request to disable online tracking of users who visit or use the Services.
If you choose to connect your account with a third-party service, we may receive or be granted access to information from such third-party service, including Personal Information. You can stop sharing your information from a third-party service with us by removing our access to that service.
Device Information: We may collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). We may associate your device identifiers or phone number with your account.
When you use our Services or view content provided by us, we may automatically collect and store certain information in server logs. This may include:
(i) Details of how you used our Service, such as your search queries;
(ii) Internet Protocol address;
(iii) Device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL; and
(iv) Cookies that may uniquely identify your browser or your *.dhanvantaree.com account.
We use the information we collect to provide, maintain, and improve the Services, including to facilitate payments, send receipts, provide products and services you request (and send related information), develop new features, provide customer support to you, develop safety features, authenticate users, and send product updates and administrative messages. We also use the information we collect to:
(i) Provide and deliver the products and services you request, process transactions, and send you related information, including confirmations and invoices;
(ii) Send you technical notices, updates, security alerts, and support and administrative messages;
(iii) Respond to your comments, questions, and requests, and provide customer service;
(iv) Communicate with you about products, services, surveys, offers, promotions, rewards, and events offered by us and others, and provide news and information we think will be of interest to you;
(v) Monitor and analyse trends, usage, and activities in connection with our Services;
(vi) Personalize and improve the Services and provide advertisements, content, or features that match user profiles or interests;
(vii) Facilitate contests, sweepstakes, and promotions, and process and deliver entries and rewards;
(viii) Link or combine with information we get from others to help understand your needs and provide you with better service; and
(ix) Carry out any other purpose for which the information was collected.
We take the security of your information seriously and use reasonable electronic, personnel, and physical measures to safeguard information we collect from unauthorized access, disclosure, alteration, and destruction. However, please note that no system involving the transmission of information via the Internet or the electronic storage of data is completely secure, and thus we cannot guarantee the security of your data transmitted to, stored by, or shared with us.
We’ve tried to keep it as simple as possible, but if you’re not familiar with terms like cookies, IP addresses, and browsers, then read about these key terms first. Your privacy matters to us; whether you are new to the website or a long-time customer, please do take the time to get to know our practices, and if you have any questions, contact us.
All information you provide to us is stored on secure servers in a controlled environment with limited access. We retain personal data for the duration necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.
We will only retain your Personal Information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the purposes for which we process your Personal Information, and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside India and choose to provide information to us, please note that we transfer the data, including Personal Information, to India and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.
We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
You have the right to access personal data held about you and to ask that your personal data be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident, note that we are processing your information in order to fulfil contracts we might have with you (for example if you subscribe to our Services), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to India.
Our Services may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
The company complies with the applicable data protection laws and regulations. We commit to providing assistance to users exercising their data protection rights and cooperating with data protection authorities as necessary.
In the event of a data breach,The company will notify affected individuals and authorities as required by law and take appropriate measures to mitigate any harm.
If you have any questions about this Policy or our practices related to the Services, please contact us at support@amsainfotech.com
By using the Services, you agree to the terms of this Policy. If you do not agree with the terms of this Policy, do not use the Services.
